Frequently Asked Questions (FAQs)

Payment

What are the available payment method(s)?

At the moment, we accept PayPal and credit cards. If you’re paying using Credit Cards, we highly recommend you make your payment via PayPal for safety reason.

Shipping

Do you ship to all countries?

We ship to all countries except those with trade sanctions in place with Malaysia. Therefore, we are unable to ship to Israel. However, we would be happy to ship to a forwarding address in another location for you if necessary or arrange alternative shipping options. Please contact us for further details.

What postal/ courier services do you use for shipping?

For Malaysia, we use Pos Laju where authorized signature is required when the package is delivered. If no one is available to receive your items, Pos Laju will leave a note. You can call their customer care helpline and they will arrange to re-attempt delivery. Alternatively, you can also ask them the location of your items if you wish to pick it up on your own. They will usually keep your items at the nearest Pos Laju branch in your area. Please note that if you do not collect your item(s) within 14 days, it will be returned to us in which you will need to bear the cost for re-ship. For worldwide, we use Pos Malaysia. Once it is dispatched out of Malaysia, your local post office will facilitate in the delivery of your package(s). If you opt for express shipping, we will use FedEx.

What are the estimated shipping days?

Malaysia: 1 – 2 business days Asia: 5 to 10 business days Australia: 6 to 12 business days Europe: 7 to 12 business days US & Canada: 12 to 16 business days Express shipping via FedEx: 3 – 5 business days depending on the destination of the country. **Please note that the shipping days stated above do not include our production time, weekends and public holidays.

Why is the tracking status unchanged since the package is dispatched out of country of origin?

This is because certain post offices do not track packages from certain countries. As far as we know, USPS, Canadian Post and Australian Post do not track packages from Malaysia. However, tracking number will still be provided as we can manually track via our local post office on the delivery status. The only difference is that it’s more time consuming that way.

Bulk Purchase/ Wholesale

Do you have discount for bulk purchase?

Yes. You can potentially save up to 30% to 70% depending on the type of products or quantity purchased. For more information, kindly drop us an email.

Personalized Items

How do I personalized the content on the items? Can I use my own image/ logo?

Most of our products can be personalized except for craft supplies or unless stated otherwise. You can provide the content you want on the customized products on the text boxes provided or any special instructions in the “Note to Seller” section during checkout. If you wish to use your own image/ logo, kindly email the artwork in high resolution JPG or PNG, ideally in AI, EPS, PDF or PSD to marketing@conceptitude.com after your purchase.

Do I get to see a digital proof for personalized items before it goes into production?

Yes. You will receive a digital proof within 24 hours. Your approval is required before we proceed to stamp production. However, if we do not hear from you within 5 days, we will proceed to production with your text in the purchased design and ship your item(s) out. Please note that digital proofs are only available once a purchase is confirmed.

Product Specified

Rubberstamps

What is unmounted stamp?

An unmounted stamp is the rubber textplate that is mounted on the stamp holder. You can request to order unmounted stamps. Unmounted stamps are suitable if you prefer to use your existing stamp blocks or to replace a worn out piece on your self-inking stamper.

What is the difference between red rubber and liquid polymer?

Red rubber is more durable and suitable for long term use as red rubber will absorb the ink. Basically, the more you stamp, the more beautiful the stamp imprint will be. We are using 2400 dpi film with molding method, making the wording, image or logo clear and sharper. Liquid polymer text plate uses a transparent polymer as a material and is mainly for economical use and not for long term use. The polymer might gets sticky and imprint becomes unclear when exposed to heat. We only make our rubberstamps using red rubber.

What is the difference between self-inking stamps and gel pre-inked stamps?

Self-inking Stamps come with ink pad attached for convenient purpose especially when you use it often. We use red rubber textplate for all our self-inking stamps. You can stamp up to 10, 000 impressions before you need to replace the ink pad. However, self-inking stamps are not recommended for glossy surfaces as it might smear.

Gel Pre-inked Stamps do not come with an ink pad attached. The ink is actually held in tiny, microporous cavities in the letters themselves. Just press and the ink is released for a perfect impression, time after time. It also won’t dry out or evaporate and the mount adjusts for lighter and darker impressions. It is ideal for glossy surfaces.

What are date stamps?

Date stamps are stamps with rotatable bands that allow you to select the month, date and year. Date stamps will be designated as customizable or date-only stamps.

Do you make signature stamps?

Yes, we do. You need to scan your signature using a quality scanner and save the image as a 600 dpi (dots per inch) black and white JPEG or PNG file.